Obamacarecare Answers - Help for Affordable Care Marketplace decisions

Enrollment Tips

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In Missouri call 314-822-1422 for assistance with enrollment and plan selection options.

Before you start an application

  • Use the best browser for your computer’s operating system.
  • Clear your cookies and clear your cache.
  • Make sure your browser is set up to accept cookies

In Missouri call 314-822-1422 for assistance with enrollment and plan selection options.

Tips for logging in to your Marketplace account

If you’re having a hard time logging in to your Marketplace account, you may try to reset your password. If you don’t get a password reset email from the Marketplace, you may be using the wrong username. Don’t try to create a new account.

To log back in, follow 2 steps:

  • Retrieve your username
  • Reset your password

Be sure you’re using the right username and retrieve it

  • If you created your Marketplace account before February 2014, your username probably isn’t your email address. Read the requirements for creating usernames. This may remind you of the username you created.
  • If you can’t remember your username, click on “Forgot your username?”
  • You’ll need to answer your 3 security questions correctly to recover your username.
    • If you can’t remember the answers to your security questions, contact the Marketplace Call Center and ask them to unlock your account.
  • After you answer the questions correctly, you’ll get an email at the address you provided when you set up your account. (That may not be the email account you use regularly. If you don’t get an email, check your spam or junk mail folder, or check any other email account you may have used.)
  • The email will tell you what your username is.
  • Use that username to log into your Marketplace account.
  • If you’ve forgotten your password or just want to change it, you can do that now..

Change your password

  • From the log in page, click on “Forgot your password?” You’ll get an email at the address you provided when you set up your account. (That may not be the email account you use regularly. If you don’t get an email, check your spam or junk mail folder, or check any other email account you may have used.)
  • Once you get the password reset email, click the link in the email, follow the directions, and choose a new password. If that doesn’t work, cut and paste the link into your web browser.
  • Use your correct username and new password to log into your Marketplace account.

If these tips don’t work, contact the Marketplace Call Center. Customer service representatives can reset your password or unlock your account.

Again, it’s important that you don’t try to create a new account. We’ll help you access your existing one.

In Missouri call 314-822-1422 for assistance with enrollment and plan selection options.

Identity proofing

To protect your personal information, you’ll be asked to pick and answer a few questions that only you will be able to answer. This helps us be sure that it’s you who’s creating your account and not someone pretending to be you.

If you ever forget your password, we’ll ask you these questions to verify your identity.

If you see error messages or can’t move forward during identify proofing:

  • Be sure to enter your full name as it appears on your Social Security card and other official documents.
  • If you need to provide a copy of a document to verify your identity, see this list of documents. Uploading your documents is the fastest way to get them processed.
  • If your identity can’t be verified online, you’ll see a message telling you what to do next. Learn more about why you need to verify your identity.

Removing an application

If you’ve seen a repeated series of error messages and can’t continue with your application, you can remove an application and start a new one.

Important: If you have active coverage under the application you’re having problems with, don’t remove your application. You could wind up cancelling your coverage. Contact the Marketplace Call Center instead.

If you don’t have active coverage on an application and want to remove it because of technical problems, follow these steps:

  • First, clear your cookies and cache.
  • Log in to your Marketplace account.
  • Navigate to the “My Applications & Coverage” page.
  • Select the application you’re having problems with. Note: You may see both 2014 and 2015 applications. If you’re removing your 2015 application because it’s not working, make sure you remove only the 2015 application that isn’t working.
  • Click on the “Remove” button.
  • Log out of your Marketplace account and close your web page.
  • Log back in to your Marketplace account and select “Start a new application.”

Resolving inconsistencies and uploading documents

You may get a notice or an email saying there are “inconsistencies” or “data matching issues” in your application. This means some information you provided doesn’t match our records. Usually, you can upload documents to fix this.

Here’s how:

  • Log in and select your current application.
  • Using the menu on the left side of the screen, select “Application Details.”
  • On the next screen, you’ll see a “Verify” button next to each inconsistency on your application.
  • Click “Verify” and follow the steps to upload the documents. (Your eligibility notice will also tell you which documents to submit.)

In Missouri call 314-822-1422 for assistance with enrollment and plan selection options.